Let us Know

SMART welcomes your comments and appreciates your feedback. Information provided by our customers helps us improve services and better meet customer needs.

General Inquiries

For general inquiries, please call 503-682-7790 or send an email.  A customer service representative is available Monday through Friday 8:00 am  - 5:00 pm.

Comments & Suggestions

To provide comments, suggestions, and feedback, please email customer service, fill out a comment form, or leave a confidential phone message for a supervisor to return your call the next business day 503-682-0461.

Web Issues

For issues with the website, please email the webmaster. 

Lost and Found

If you left an item on the bus, at a stop, or at the WES Station, please call 503-682-7790 or email us to identify and claim your item. We can help re-unite you with your stuff. Be sure to provide a thorough description of the item as well as any identification that might be on or with it. If you send us an email or leave a phone message, remember to include a way for us to contact you (phone number and/or email address).

Unclaimed Items

After 30 days, unclaimed items are donated to charity.