Let us Know

SMART welcomes your comments and appreciates your feedback. Information provided by our customers helps us improve services and better meet customer needs.

General Inquiries

For general inquiries, please call 503-682-7790 or send an email.  A customer service representative is available Monday through Friday 8:00 am  - 5:00 pm.

Comments & Suggestions

To provide comments, suggestions, and feedback, please email customer service, fill out a comment form, or leave a confidential phone message for a supervisor to return your call the next business day 503-682-0461.

Web Issues

For issues with the website, please email the webmaster. 

Lost and Found

If you left an item on the bus, at a stop, or at the WES Station, please call 503-682-7790 or email us to identify and claim your item. We can help re-unite you with your stuff. Be sure to provide a thorough description of the item as well as any identification that might be on or with it. If you send us an email or leave a phone message, remember to include a way for us to contact you (phone number and/or email address).

Unclaimed Items

After 30 days, unclaimed items are donated to charity. 

Frequently Asked Questions

How do I apply for a job?

Thank you for your interest in employment with the City of Wilsonville. The City only accepts applications for current recruitments. All applications must be completed online through the NEOGOV system. Apply Now!

Category: SMART Transit
How do I bring a bike on the bus?

All SMART buses (not mini-vans) are equipped with SportWorks bike racks. The bike racks are safe and easy to use. All drivers are knowledgeable about the use of the bike racks. Most all buses now have 3 bike capacity.

Category: SMART Transit
How do I find my lost items?

If you left an item on the bus, at a stop, or at the WES Station, please call or email us to identify and claim your item.

Contact Us:
503-682-7790
8am-5pm. Monday - Friday
or 
Email email us at SMART@ridesmart.com

Category: SMART Transit
How do I make a written comment to SMART?

Our comment form is found here.

Category: SMART Transit
How do I pay my transit tax?

Any work performed in the Wilsonville Transit District is subject to the SMART Payroll and Self-employment tax. Please call 503-570 X1586  for more detailed information.

Category: SMART Transit
How do I reserve a bike locker?

There are 24 bicycle lockers located at the  Wilsonville Transit Center. To claim a locker:

On-Demand Bike Locker Rental

There are 12 bike lockers available for rental by the hour using the Bikelink smartphone app. There is 24/7 customer service support at 888-540-0546. For all the information about how to use the lockers and to check current availability, please visit bikelink.org.

There are 10 standard lockers and 2 extra-large bike lockers. The extra-large spaces can generally accommodate extra-tall bikes and tandem bikes.

Long-Term Reservation Bike Lockers

To claim a locker:

  • 1. Complete the online agreement form
  • 2. Provide a photo copy of your current photo identification, uploaded with the form.
  • 3. Arrange to meet with City staff to unlock your assigned locker.

Bike lockers are provided for the storage of bikes and bike essentials only. These are not for use for personal storage.

If you would like more information or have questions about the form please, email us or call 503-682-7790, ext. 1489.

Category: SMART Transit
How do I use Dial-a-Ride?

Dial-a-Ride is a SMART service providing door-to-door transportation for Wilsonville residents who are unable to use the fixed route service. Priority is given to Americans with Disabilities Act (ADA) eligible customers.
Please see our Services and Programs tab, select Dial-a-Ride for full details to apply for the program and schedule your ride.

Category: SMART Transit
Which holidays is SMART closed for Bus service?

Our Holiday Schedule is found here.

Category: SMART Transit
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